It starts with a tour.
Emily likes drawing machines, mechanisms, and anything she does not fully understand yet. Ozey notices numbers: prices, quantities, waste, inventory, and value. When their uncle shows them through Coventry Creamery, both of them start asking questions.
The answers take them from the milk tanker all the way through cheddar and cottage-cheese production. But the more they understand about the creamery, the more they realize the business has a problem that cannot be solved by simply making more cheese.
Emily
She draws to understand. If she cannot work out how the pieces connect on paper, she knows she needs to look again.
Ozey
He notices what things cost, what gets wasted, what sits unused, and when the numbers do not seem to make sense.